7. Returns Policy
7.1 Where you have ordered a product which is too large/small or no longer needed/wanted at time of receipt of delivery, products may be returned no longer than two weeks after receipt of delivery (14 days). Return postage will be borne by you, the consumer, for these items. Items must be in a saleable condition, meaning that they must be unused and in their original packaging with garment tags (where applicable). In addition please refer to clause 6.1 in our Terms & Conditions policy for items/garments that have been embroidered/printed or personalised. We reserve the right to consider the condition of any product that you wish to return and make any deductions if there are indications of the product having been used, removed, broken or tampered with.
7.2 Where you have been delivered a faulty/incorrect item, please contact our Customer Service Department at firstname.lastname@example.org as soon as possible. If it is agreed that you have received faulty/incorrect item(s), you will be advised on the next action to take.
7.3 We cannot accept returns of any underwear/lingerie unless faulty due to hygiene, health & safety factors (this does not affect your statutory rights).
7.4 Please note that clauses 7.1 and 7.3 do not apply to faulty or incorrectly supplied products where your statutory rights are unaffected.
How to return an item
7.5 You can return good/s to us by taking the following steps:
a) It would be helpful when returning good/s for you to place a note in the parcel with your "order number" & reason for return. Please also state the requested action to be followed by The Company, such as exchange/refund.
b) Please enclose the note in with your items, sealed securely in a bag/box as required.
c) Address the good/s to be returned to: (Returns) Activewear Brands, 22 Stuart Road, Rowley Regis, West Midlands, B65 9JA
d) We cannot be held responsible for any items that do not reach us without a proof of delivery receipt.
7.6 Faulty items should be reported to our Customer Service Department at email@example.com as soon as possible. We would typically recommend sending with the email a photograph of the faulty item, after which we will contact the manufacturer and inform you as to the next course of action to take.
Where we request that you return an item deemed to be faulty back to us, your return postage charge will be refunded. Postage refunds will only be paid to the equivalent value of Royal Mail 2nd class parcels prices at the time of posting. International return postage rates will be refunded using a similar gauge and excessive postage fees will be reviewed at our discretion.
7.7 Please note, exchanges are accommodated only for faulty/incorrectly sent items for which The Company is responsible.
8.1 Within ten (10) days of us receiving your Order back by post, we will refund you the original purchase price providing that you return the product(s) to us in a saleable condition. You will receive an email informing you of the completion of your refund immediately after the return has been processed.
8.2 Refunds will be issued using the payment method (credit/debit card or PayPal) which you used to purchase your order. This will appear in your account within five (5) days depending on your card issuer or longer for PayPal, as per PayPal's service level.
8.3 Please note that you will not receive a refund until we have received your returned goods, unless authorised by the Customer Service Manager, who has the authority to decide on a case-by-case basis in exceptional circumstances.